Job Mela at Knoah Solutions Pvt Ltd hiring for Non Voice Process roles on 23 April 2016 @HYDERABAD

Knoah Solutions Pvt. Ltd., Hyderabad

Job Description:
As Technical Support Associate, you are expected to address customer challenges and queries through non voice support (chats) and ensure effective resolutions to the challenges the customer encounters.
Ensure customer satisfaction and quality parameters are met for the resolutions provided
Ensure that you delight customer and help in retention by providing customer experience.

Roles & Responsibilities:
• Effectively address customer queries by understanding challenges faced by the customer
• Ensure you meet set process for addressing customer queries
• Understand customer expectation clearly through effective probing
• Document reasons for customer dissatisfaction for all the queries and the challenges faced
• Understand and upgrade product and process knowledge to meet required standards of customer resolution on an ongoing basis
• Set high levels of performance standards for the given process/account
• Ensure you understand expected performance standards and metrics to be achieved for a given process/account
• Look for areas of improvement in the process and provide insights to your Supervisors to enhance customer delight
• Follow the learning management process to remain current and updated on required skills and knowledge required for the position
• Learn, help and support fellow members in the team in meeting desired performance standards for a given process/account
• Bring right attitude to the work place that complements and enhances the work culture

Eligibility & Competency:
• Excellent written and verbal communication skills
• Any UG/graduate can apply
• Candidate with 0-4 years experience in BPO Industry
• Knowledge on networking concepts & Technical troubleshooting ISP issues /DTV/ Blu Ray Players
• Typing Speed - above 30 wpm
• Willing to work in Night Shifts or rotational shifts (24/7)

Interview Rounds:
• English proficiency test (Basic questions in English grammar, vocabulary, reading comprehension, true/false, fill in the blanks, paragraph writing etc…)
• Chat simulation assessment (Candidates need to chat with a person, this assessment is conducted to assess written communication skills)
• Written technical test (Written assessment on networking concepts & Technical troubleshooting ISP issues /DTV/ Blu Ray Players etc...)
• Typing Test (30 plus words are required per minute)
• Ops round (Fitment into the program)
• Final HR round

Note: Carry updated CV, along with passport size photograph to the Interview. Freshers are most welcome.

Interview Date and Time:
Date: Saturday 23rd April 2016
Time: 11:00AM - 2:00 PM

CTC: Best in the industry, Opportunity to earn good incentive, periodic hike, free cab facility (Home pick & Drop).
Transportation limit: within 30 Kms
Age Limit: 30 Years

Venue:
Knoah Solutions Pvt Ltd,
4th Floor, Maximus Towers 2A,
Mindspace IT Park, Hi-tech City,
Hyderabad, Telangana - 500081

Tel: 91-40-4430 9780

For Reference: Write Ashwin (HR) ID : 10792 on your CV/Resume